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Why is there a small snap lock bag with my order? You may find a bag in the box with your order or your pendant may arrive to you sealed in a small plastic bag. Keep this. Sterling silver tarnishes much faster when it is exposed to the air especially if you are not wearing it everyday. If your jewellery is not something you will be wearing all the time just pop it in the bag and seal it up to keep it looking great.
I really wanted to purchase a piece but it says it’s sold out, is there anything I can do? There sure is! Just get in touch with Kylie, some pieces are one of a kind and unfortunately can’t be remade but others can absolutely be made up for you and in most cases still posted out there following day.
Will my piece of jewellery be the exact one in the photo on the listing? this depends on which product you purchase. If it is a one of a kind then yes it will definitely be the one pictures but if it is one of our standard reproducible lines then its important to remember that every piece is hand made and every crystal is unique so there will be some variation in your piece which just makes them all that bit more special.